Frequently Asked Questions

Below we have collected some of the most Frequently Asked Questions. [Last updated: FEB-2010]

Accommodation

We are celebrating an anniversary / birthday and would like to arrange for drinks and other items to be available in the bungalow on arrival. Can this be arranged?
- Yes, we provide this service free of charge. You pay only for the actual cost of the items. We can arrange most common supermarket items, champagne and other drinks, fruit, bread, ham or similar. As a basic guideline, we can arrange most items that you would expect to find in a European supermarket.

Pool side BBQ

Is it possible to arrange a private chef/cook?
- Yes, our maid can cook traditional Creole or Indian cuisine for you on request.

Is there an internet connection available?
- Yes, wireless internet connection is available in the form of 3G plug and play USB modem. Signal strength is usually 99% at 7,2 Mbit/s to the nearest access point. The actual speed depend on traffic in the domestic network and we are unable to guarantee any speeds. Please note that we provide the connection only (requires your own laptop). This service need to be booked in advance and is subject to availability.

Is there an internet café nearby?
Yes, the nearby café/bar/restaurants Tutti Frutti and Balikopy offer free WiFi to all their customers. There is also an internet café with sit-down desktop computers and printing facilities some 300 metres from Bungalow Vanille.

Reservation and Payment

What payment options do you offer?
- Online, instant payment with VISA, MasterCard and American Express.
- PayPal. For your security, we are PayPal Verified account holders.
- International Bank Transfer.

To secure your reservation, we ask for an industry standard down payment of 40% of the booking total. The remainder can be paid in either cash on arrival (EUR currency) or through any of the above options prior to your arrival.

We do not see, store or handle any credit card details. All transactions are made through 168 bit SSL encrypted connections directly with the bank.

Is VAT included in the price?
- Yes, all prices include VAT. The price you see on this website is the price you pay. No hidden or extra charges.

Transport

Do you offer a transfer service from the airport?
- Yes, transfers to and from the airport are included on all stays of 10 nights or more. For shorter stays we can arrange transfer at competitive prices. Transfer time from the airport (Sir Seewoosagur Ramgoolam International Airport) is approximately one hour depending on traffic.

Residential parking area

Is there a bus stop nearby?
- Yes, there is a bus stop a few hundred metres from the accommodation with buses to Port Louis, Quatre Bornes, Flic en Flac and the Le Morne Peninsula. To explore areas outside of the South West, we recommend car rental or taxi.

Can you arrange car rental?
- Please let us know when booking and we will put you in touch with car rental agencies with competitve rates.

What airlines fly to Mauritius?
Airports of Mauritius has a comprehensive list of airlines operating out of Mauritius international airport (Sir Seewoosagur Ramgoolam International Airport).

Location

Map of Mauritius

What services are within walking distance from the accommodation?
- Within a short walk there is a well stocked supermarket (London Way) with ATM/CashPoint, bakery, pharmacy and various stores. Other points of interests nearby in La Preneuse are the Martello Tower and of course La Preneuse Beach with beautiful sunsets over the Le Morne horizon. There are also a number of restaurants in La Preneuse, all within walking distance and in all price ranges. A couple of restaurants also do delivery should you wish to have an evening in privacy. See also our Activities section for a selection of activities in the area.

Service

Do you offer any other services?
- As a rule of thumb – anything possible is possible! If you have special requirements, just let us know the details and we will get back to you as soon as time permit. Should you have any questions outside of this FAQ sheet, contact us through the reservations form and we’ll be happy to help you!